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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of A S

A S

September 13, 2024

5  out of  5
rating by A S
"I had the best and most comprehensive experience from Andrew Aviles. He has calmly explained anything I did not understand about like certain policy terms and helped guide my way to understand what is needed for a leased car as I have never covered one before. On top of that, he is a great person to talk to when getting policy changes done as I had a car crash recently. I definitely recommend asking for Andrew Aviles when working with State Farm as your experience will be simply stellar."
We responded:
"AS, thank you so much for your kind words! We’re thrilled to hear that Andrew provided such a comprehensive and calming experience while guiding you through your insurance needs. We appreciate your recommendation and are here to help with anything you need! -Jain "
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Omar Isais

August 22, 2024

5  out of  5
rating by Omar Isais
"Carla and Jain have been amazing to work with, they are knowledgeable and extremely professional, aside from having answers to my questions they anticipated my needs and are always there when I have needed them with their friendly disposition. Their customer care approach made my move to another state feel seamless and easy it really took a lot of burdens of my shoulders I honestly feel like I have a good neighbor looking out for me Carla from State Farm is there!"
We responded:
""Thank you so much, Omar! I’m thrilled to hear that Carla, and I were able to make your move to another state seamless and stress-free. It’s important to us that you felt supported every step of the way, and I’m so glad we could help take the burden off your shoulders. It was a pleasure working with you, and we’re here if you need anything else! -Jain""
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ben montclair

July 24, 2024

5  out of  5
rating by ben montclair
"Helpful, knowledgeable, and insightful, Carla helped us solve a complex case by asking the right questions, providing relevant guidance, and expertly tracking the numerous scenarios we explored together. Rockstar."
We responded:
"Thank you so much for your kind words, Ben! We're thrilled to hear that Carla was able to help you with your case. We agree – she truly is a rockstar! If you need any further assistance, don't hesitate to reach out. -Jain "
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Karen Wright

June 21, 2024

5  out of  5
rating by Karen Wright
"Absolutely amazing service from Dan at State Farm. We have had Farmers Insurance for 34 years, after our original Agent retired 5 years ago, we've had nothing but problems, poor customer service, errors, no response, and all 4 of our auto policies cancled, although we were never advised of the new changes, plus at renewal you have to pay 2 monts premium up front along with a list of other things that affects us as consumers. So happy that my sister told me to check out her agent, Dan was extremely helpful in helping my family save some money and personable and caring. We are look forward to working with you and you office. Karen"
We responded:
"Karen, amazing service is what we try to provide! We're glad you and your sister have chosen State Farm for your auto insurance and look forward to many years working with you and your family. Jain. "
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Paulina V

June 17, 2024

5  out of  5
rating by Paulina V
"At Jain Williams State Farm agency, "Carla" regularly manages my accounts. She is always upbeat, pleasant, goes the extra mile to respond to my inquiries. Carla is knowledgeable and easy to work with. She makes navigating this complex and dynamic landscape of insurance less stressful."
We responded:
"Thank you, Paulina! We're pleased to hear that Carla's upbeat attitude and knowledge have made a difference in managing your policies. If you ever need more help or have any questions, please feel free to contact us. We're here to support you! -Jain "
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Charla Byrd

June 13, 2024

5  out of  5
rating by Charla Byrd
"Dan was really friendly and professional. He answered all my questions with helping me transitioning to the area and made me feel comfortable. I will definitely be contacting him for all my needs insurance needs. Thank you."
We responded:
"Charla, thank you for sharing your experience! We're thrilled that Dan could provide the support and answers you needed during your transition. Making you feel comfortable is our goal, and we're here for all your future insurance needs. Don't hesitate to reach out! -Jain "
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Tashia Harris

April 20, 2024

5  out of  5
rating by Tashia Harris
"It was a pleasure to speak with Carla. They were very diligent in trying to support me in choosing the best rate and plan for the context in which I use my vehicle. She was kind , respectful of my needs and questions and handle them with great care and consideration. I appreciated their ability to contact me at a time where I had pretty much given up on the search for a new provider because the process is so tedious. She made the process effortless and I’m grateful that she followed up with me when I didn’t have the capacity to initiate reaching back out to them. All in all it was a wonderful experience and Carla is an exemplary personable human being and great at what they do!"
We responded:
"Thank you so much for your thoughtful and detailed review, Tashia! I’m thrilled to hear that your experience with Carla was so positive and that she made the process of finding a new insurance plan effortless. We understand how tedious the search can be, and it’s wonderful to know that Carla was able to ease that burden for you with her kindness, respect, and diligent support. We’re grateful for your feedback and look forward to serving you again in the future! -Jain"
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Craig C

April 16, 2024

5  out of  5
rating by Craig C
"My insurance company for the past 20+ years. All good."
We responded:
"Craig, thank you for sticking with us for over 20 years! We're thrilled to hear that your experience has been consistently positive. We look forward to serving you for many more years to come! -Jain "
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Eric Gordon (Capgoat6)

April 5, 2024

5  out of  5
rating by Eric Gordon (Capgoat6)
"Very helpful, and good rates. Andrew helped me get the coverage I needed."
We responded:
"Thank you for the kind words, Eric ! We are glad that Andy was able to assist you and help you get the coverage you need. Let us know if you ever need anything in the future! 😊"
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Lisa Ryan

March 30, 2024

5  out of  5
rating by Lisa Ryan
"I’ve been with Jain Williams State Farm for over 10’ years. The team is well equipped to answer questions about any policies or issues. Recently the team made proactive phone calls to customers to review accounts in light of the increases and changes in the industry. Johanna called me and we reviewed my policies, deductibles and premiums. It was a great review and I appreciated being able to ask questions too. Johanna was very helpful!"
We responded:
"Lisa, it's fantastic to receive your feedback about your experience with our team, especially Johanna. We're pleased that our approach to proactively reviewing accounts has been helpful to you. Your feedback is a testament to our team's dedication, and we're thrilled to have you as a customer. We look forward to many more years of serving you with care. -Jain "
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Cynthia M. Kumar

March 13, 2024

5  out of  5
rating by Cynthia M. Kumar
"Working with Jaine and her staff for more than 15+ years has been a pleasure. All her staff is very friendly and knowledgeable."
We responded:
""Cynthia, it means so much to me and the team to hear that you’ve enjoyed working with us for over 15 years. We're dedicated to offering service that’s both warm and informed, and I'm thrilled we've been able to do just that for you. Your loyalty and kind words are deeply appreciated. Here’s to many more years of serving you! -Jain" "
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Patricia Gates

March 12, 2024

5  out of  5
rating by Patricia Gates
"I'm writing to let anybody looking for a good insurance company to go to. State Farm. The staff at Macarthur and High street are the most pleasant, professional and patient group of individuals you would ever need to handle all your business, auto and life.They took excellent care of me and I'm sure you'll feel the same."
We responded:
""We're grateful for your positive feedback, Patricia! It's rewarding to know our dedication to top-notch service has made a difference. We strive to be the go-to choice for insurance needs, offering a team that's ready to support and guide. Thanks for recommending us; we're committed to providing the same level of service to all who come our way." "
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Peter Pendergrass

March 1, 2024

5  out of  5
rating by Peter Pendergrass
"I have had a few different policies (renters, auto, umbrella, condo) through Jain Williams / Carla Greene and have had a great experience working with them! Carla was very thoughtful in helping me adjust details to cover my specific needs when I consolidated policies with State Farm."
We responded:
"Peter, we are committed to making sure your policies work for you! Thank you for letting us help you with your renters, condo, umbrella and auto insurance. Don't hesitate to call us as things change in your life and we can make the necessary modifications in your policies. Jain "
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Sandra Lara

February 29, 2024

5  out of  5
rating by Sandra Lara
"I recently had the pleasure of working with Johana at State Farm insurance, and I must say, her expertise and friendliness left a lasting impression. Her knowledge of insurance policies and options was evident from the start, as she patiently walked me through the intricacies of various coverage plans. Not only did I feel well-informed about my insurance needs by the end of our meeting, but I also appreciated Johana’s willingness to answer all of my questions thoroughly. What truly stood out to me was Johana's genuine friendliness and professionalism throughout our interaction. Despite the complexity of the subject matter, she made the entire process enjoyable and educational. I left feeling confident in my insurance decisions, thanks to Johana's guidance. Overall, I highly recommend Johana at State Farm to anyone seeking insurance assistance. Her combination of expertise and approachability truly sets her apart, and I am grateful for the opportunity to have learned so much during our meeting. Thank you, Johana, for your outstanding service!"
We responded:
"Sandra, thank you for sharing your experience with Johana at State Farm Insurance. I’m especially grateful for your words about Johan’s genuine friendliness and professionalism throughout the entire exchange. We look forward to continuing to be of service for your insurance needs! "
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susan Roberson

February 28, 2024

5  out of  5
rating by susan Roberson
"Excellent! Dan was professional and informed !"
We responded:
"Thank you for the review, Susan! We are glad that Dan was able to help you throughout the process 😊 "
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Freida Sebastian Neiman

February 28, 2024

5  out of  5
rating by Freida Sebastian Neiman
"I worked with Carla at Jain Williams State Farm to get new auto insurance. I was displeased with Farmers and was shopping around. Carla was AMAZING - she provided that "old school" customer service that never happens anymore. Warm, available, focused on my needs, generous with a sense of humor. She even followed up with me after my policy officially started to make sure I had everything I needed. I wish I could receive this kind of service all the time out in the world but I'm grateful that I could find it with Carla. It was truly a pleasure!"
We responded:
"“Thank you so much for the kind words, Freida. We are glad that Carla was able to help you with your auto insurance! We pride ourselves on our service and look forward to our continued relationship. "
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talia nouvixay

December 29, 2023

5  out of  5
rating by talia nouvixay
"Andrew had great customer service, very helpful and informative."
We responded:
"Thank you for sharing your experience, Talia! We're delighted to hear that Andrew provided you with great customer service and was helpful and informative. If you ever need more assistance or have further questions, please feel free to reach out. We're here to help! -Jain "
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Jo Bella

December 1, 2023

5  out of  5
rating by Jo Bella
"Andy was amazing. I shopped for days and finally found the right person to help me, it was fast, well explained, got the coverage I needed and managed to stay within budget. Highly recommend!"
We responded:
"Thank you so much, Jo, for this amazing review! I am so happy to hear that Andy was able to help you find the right coverage. I will pass on your kind words! If you ever need anything else, don’t hesitate to reach out! – Jain "
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Barbie F

November 9, 2023

5  out of  5
rating by Barbie F
"Had the most informative, patient and delightful conversation with Johana Guzman over at Jain Williams State Farm. I am already a customer and called in just to check on my policies making sure I have enough coverage for my home and auto and also to make sure I was getting all the discounts I was entitled. Johana is a wealth of information! This was the most comprehensive explanation of my insurance that I have ever had. She made sure that I understood everything! Instead of walking away like I just had a whole class with Charlie Brown’s teacher (IYKYK), I walked away feeling like I had all the knowledge and am now fully understanding of each line item on my policies. She was very patient. Thank you so much, Johana. You made such a daunting conversation very refreshing. You’re amazing."
We responded:
" Barbie Thank you for sharing your fantastic experience! It brings me great joy to hear that Johana provided you with helpful information and a positive experience. Understanding your coverage is crucial, and I'm glad Johana made it comprehensive and refreshing for you. We will make sure to pass on your high praise to her. If there's ever more information you need or questions that arise, please don't hesitate to reach out. -Jain "
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Deb

October 10, 2023

5  out of  5
rating by Deb
"Carla Greene is an outstanding Agent! She is very personable, knowledgeable, and she made the process very enjoyable. She is quite the asset, please show her appropriate appreciation. Aaron Womack and Debra Johnson"
We responded:
"Deb and Aaron, we greatly appreciate your feedback! Carla is indeed an outstanding agent, and we're thrilled to hear about your positive experience with her. She's a wonderful part of our team, and we couldn't be more grateful to have her. Thank you for being a part of our Oakland family and we look forward to serving you again soon! -Jain"
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Luis Fuentes

September 26, 2023

5  out of  5
rating by Luis Fuentes
"I am a new customer to state farm, and Joana Guzman was super helpful with getting my cars insured, she answered all questions and left me with no doubts on insuring my cars with state farm. Her customer service is amazing and I would definitely recommend!"
We responded:
"Luis, welcome to our State Farm Family! It's fantastic to hear about your positive experience with Joana. She's dedicated to providing excellent customer service and ensuring you feel confident in your insurance decisions. We greatly appreciate your recommendation and look forward to serving you for years to come!"
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Niv Shahaf

July 13, 2023

5  out of  5
rating by Niv Shahaf
"im so happy with my state farm insurance, after being in geico for 5 years and experiencing terrible costumer service i signed in to state farm with Carla greene and she helped me throughout the all process, ever since then i refer all my friends to her, couldn’t ask for a better insurance!"
We responded:
"Niv, your review is music to our ears! So happy you chose Jain Williams State Farm and had a great experience with Carla. Your referrals mean a lot to us. Thanks a bunch!"
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james tutana

May 18, 2023

5  out of  5
rating by james tutana
"Andy was very insightful and knowledgeable. He helped me get my renter insurance and explained in detail what I was purchasing. He’s the type to help you. Never did I feel too pressured. I would definitely come back to him with my insurance needs."
We responded:
"James, we welcome you to State Farm! I'm glad Andy was able to assist you with your Renter's insurance. We look forward to working with you in the future on your other insurance needs. "
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Griselda Hernandez

April 23, 2023

2  out of  5
rating by Griselda Hernandez
"I couldn't get help in person"
We responded:
"Hi Griselda, We apologize for the experience that you had. I looked through our book of business and wasn't able to find you. If you could call us at 510-530-3222 we'd be happy to help you connect with your agent. "
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Qilo Matzen

March 18, 2023

5  out of  5
rating by Qilo Matzen
"I found Jain Williams from a quick internet search, and she's been great. Very thorough and attentive, even as I took a while to sort through all the options. Highly recommend!"
We responded:
"Qilo, We are happy you chose to work with us! "